Allied Financial Software Knowledgebase

Knowledgebase Home | Glossary | Favorites | Contact | Login

Knowledgebase Home > Act4Advisors 3.0 > Downloads/Updates

How to Download and Apply the ACT! by Sage 2009 (11.1) Hot Fix 4

Question

You would like to know how to download and apply the ACT! 2009 (11.1) Hot Fix 4.

Answer

This documentation describes Hot Fix 4 for ACT! 2009 (11.1) for the following versions:

ACT! by Sage 2009 (11.1)
ACT! by Sage Premium 2009 (11.1)
ACT! by Sage Premium for Web 2009 (11.1)
ACT! by Sage for Real Estate 11.1
ACT! by Sage Premium for Real Estate 11.1
ACT! by Sage for Financial Professionals 11.1
ACT! by Sage Premium for Financial Professionals 11.1
ACT! by Sage Network Sync 11.1
ACT! by Sage Internet Sync 11.1

Do not apply this hot fix to any other versions or products.

Note: To determine the version of the product you are using, see the version number in the Help > About box. After the hot fix has been installed, the version number will read "11.1.183.0 Hot Fix 4" depending on the version you originally had installed.

This hot fix applies to all international English locales.

Note: This hot fix (including any software and related documentation) is provided "AS IS." Sage Software, Inc. disclaims all express or implied warranties of any kind with respect to the utility, including but not limited to, any implied warranties of merchantability or fitness for a particular purpose.

Who Should Install This Hot Fix?

ACT! hot fixes are cumulative, so hot fix 4 also resolves issues fixed in hot fixes 1, 2, and 3. If you have already installed hot fixes 1, 2, and 3, you can safely install hot fix 4.

Hot Fix 3 for ACT! 2009 (11.1) may resolve your issues if:

You are an ACT! Premium for Web user who uses Opportunities and are logged out of the Web client each time you attempt to change an Opportunity Status.
You intend to install an ACT! by Sage 2010 database on the same SQL Server® as an ACT! 2009 database.
You have installed an ACT! 2010 database on the same SQL Server as an ACT! 2009 database and are unable to create new databases, create remote databases, or view dashboards.
You are an ACT! Premium for Web user who sees Outlook® close unexpectedly after typing a name in the Outlook "To" field and then either clicking "Send" or "Check Name".
You are using the ACT! by Sage Premium for Web client and see an error message when attempting to open an attachment that has a Microsoft® Office extension (such as .doc, .xls, and so forth).
You are an ACT! Premium for Web user who has installed ACT! 2009 (11.1) Hot Fix 1 and sees a deterioration in the speed ACT! List View information is updated.
You are experiencing compatibility issues with eGrabber™ or other 3rd party products.
You are seeing date/time on template names after a database synchronization when there isn't any file conflict.
You are an ACT! or ACT! Premium for Web user seeing a "No records found" message after sorting on a custom field in the Contact, Group, or Company List view.
You are upgrading from any version of ACT! between 3.x, 4.x, 5.x (2000) or 6.x (2004) to an International English version of ACT! 2009, and have not yet converted your database.
You are an ACT! Premium for Web user and all of your activities do not appear in the task list.
You are an ACT! Premium for Web user and have problems loading list views.
You are an ACT! 2009 (11.1) user who synchronizes Microsoft Excel® files, and are unable to open and edit the Excel file directly from the application.

The following tables list the area affected by the hot fix, the description, and the effect of the hot fix for each known issue.

New in Hot Fix 4

Area	Description	What the Fix Does
Opportunities	When the database has been upgraded from a previous version of ACT! Premium for Web, users who are new or have been reactivated from status “inactive” see a “session expired” message while attempting to change an Opportunity Status to Closed-Won or Lost. The user is required to log in again.	Allows new users and reactivated users to change Opportunity Status successfully.
Outlook Integration	ACT! Premium for Web users see Outlook close unexpectedly after typing a name in the Outlook “To” field and then clicking Send or Check Name.	Enables the user to type a name into the Outlook “To” field without causing the program to close unexpectedly.

Fixed in Hot Fix 3
ACT! hot fixes are cumulative, so hot fix 4 also contains the following fixes distributed in hot fix 3.

Area	Description	What the Fix Does
Security	In installations where an ACT! 2010 database is installed on the same SQL Server as a ACT! 2009 database, ACT! 2010 users will see error messages referencing "invalid login or account". Users logged into the 2010 database are unable to create remote databases, create new databases or view dashboards.	Prevents ACT! 2009 Framework from deleting two new ACT! 2010 SQL Server login accounts: ACTOLEDB and ACTQUERY, as "rogues". Allows different versions of the database to reside on the same SQL Server without loss of functionality.
Attachments	Users who synchronize Microsoft Excel files see the message "Error opening attachment. It may have been moved or deleted" if they try to open and edit the Excel file directly from the application.	Prevents an extra GUID from being added to the end of the file name. Allows users to open Microsoft Excel files directly from ACT!.

Fixed in Hot Fix 2
ACT! hot fixes are cumulative, so hot fix 4 also contains the following fixes distributed in hot fix 2.

Area	Description	What the Fix Does
Attachments	ACT! Premium for Web users operating in an environment that uses SSL (Secure Sockets Layer) are unable to open an attachment it is has a Microsoft Office extension such as .doc or .xls.	Enables users to open Microsoft Office documents in a SSL environment.
Performance	ACT! for Web users find that List View information updates slowly after ACT! 2009 (11.1) Hot Fix 1 has been installed.	Removes the performance degradation.

Fixed in Hot Fix 1
ACT! hot fixes are cumulative, so hot fix 4 also contains the following fixes distributed in hot fix 1.

Area	Description	What the Fix Does
Contact Records	In databases upgraded from version 3.x, 4.x, 5.x (2000) or 6.x (2004), the create date on Contact records changes to the current date instead of retaining the original create date.	Prevents the create date from being changed if the hot fix is applied before the database if converted.
Column and spillover tables	Error message "No records found" displays when the user sorts on a field	When the user sorts on a field, the sort displays the correct data.
Synchronization	File synchronization is adding a date/time stamp to file names, even when there is no conflict.	Layouts, queries, and reports will not be renamed after synchronization.
ACT! Premium for Web list views	If the user has more than 10 activities, all may not appear in the task list. Also, the loading icon remains on the screen.	Allows the correct number of records to be shown in the list views.
SDK	ACT! 2009 (11.1) SDK exceptions resulted in third party programs encountering errors.	Ensures compatibility with eGrabber and other 3rd party products.

Applying Hot Fix 4 for ACT! 2009 (11.1)

This hot fix is for version ACT! 2009 (11.1). Do not apply this hot fix to any other version of ACT!. To determine the version of the product you are using, see the version number in the Help > About box. After the hot fix has been installed, the version number will read "11.1.183.0 Hot Fix 4".

Apply this hot fix to all machines that are involved in database synchronization to avoid issues surrounding renaming layouts, queries, and reports. This includes all machines that contain the Main Synchronization Database, Main Remote Database, and machines that have the ACT! Network or ACT! Internet Sync Services applied.

Note: If your installation contains an ACT! 2010 database and an ACT! 2009 database installed on the same SQL Server, you must install the hot fix on every client machine that accesses the ACT! 2009 (11.1) database.

Caution: If you are upgrading from any version of ACT! between 3.x, 4.x, 5.x (2000) or 6.x (2004), you must apply this hot fix before converting your database.

Note: You must reinstall Microsoft Outlook Integration for ACT! from each computer that will access ACT! Premium for Web after applying hot fix 4.

Applying the Hot Fix

Log onto to your computer as an Administrator.
Stop the Network Sync Service.
Click the HERE to download the ACT1110HotFix.exe file.
Close ACT!.
When the download dialog box comes up, choose Save and save to your Desktop.
After the download completes, close ACT!, Internet Explorer® and all Microsoft Office applications.
Locate the ACT1110HotFix4.exe that you downloaded to your desktop and double-click it to begin the installation.
The Unpacking ACT! progress indicator briefly appears followed by the Disclaimer dialog box.
Review the disclaimer, and then click Apply.
The installer verifies your Windows rights and ensures that no open programs will conflict with the hot fix installation. If any of these conditions exist, the appropriate message will appear. Please follow the on screen instructions.
The ACT! - Applying Updates window appears while the hot fix is being installed.
When finished the ACT! dialog box appears.
Click Ok to complete the installation.
For all Windows Vista® users with UAC enabled, you will see a Program Compatibility Assistant dialog box. Click This program installed correctly to complete the installation.
Restart the Network Sync Service.
If you are using the Internet Sync Service, you must reset IIS:
1. Click Start.
2. In the Run box, type IISReset.
3. Click OK.
Start ACT!
From the Help menu, select About. The version number will read "11.1.183.0 Hot Fix 4".
For each machine that will access ACT! Premium for Web, reinstall Microsoft Outlook Integration for ACT!

Reinstalling and configuring Microsoft Outlook for ACT! Premium for Web

On each machine that will access ACT! Premium for Web, uninstall Microsoft Outlook Integration for ACT!
- You can uninstall Microsoft Outlook Integration for ACT! using Microsoft Windows® Add\Remove Programs.
Log on to ACT! Premium for Web.
Click the Tools menu, and then select the Preferences option. The Preferences - Web Page dialog dialog box appears.
Select the E-mail option.
Click Download and follow the steps in the wizard.
Repeat steps 1 though 4 on each machine that will be accessing ACT! Premium for Web.

For complete instructions for installing and configuring Microsoft Outlook as Your Email Client in ACT! by Sage Premium for Web, please refer to the following Knowledgebase Answer: