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Troubleshooting Documents
There were 86 articles found in this category:
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  1. questionError Loading Layouts
    After updating or reinstalling your ACT! software, you get the message "Error loading layout". This error only affects Act4Advisors layouts and not stock ACT! layouts. To temporarily get to your data, load one of the plain ACT! layouts. To do this, click on the Layout button at the bottom lef ...

  2. questionSage ACT! Video Tour
    Feature Tours Click the links to open these Sage ACT! and Sage ACT! Premium Solutions feature tours. ACT! Workspace Activities Customization Dashboard Dashboard Designer Finding Information Groups & Companies Importing Contacts Mail Merge Opportunities Outlook and Google Integration Printing ...

  3. questionHow to Import Data and Retain User Record::Multi-user Import for ACT! by Sage 2007-2010
    If you are upgrading an ACT! 6.0 database such as Act4Advisors 1x or 2x, there are two major parts to the upgrade 1.Do a custom conversion to bring the ACT! 6.0 database into the new ACT! SQL format – (See the separate document regarding the upgrade conversion. You should have those instr ...

  4. questionHow to Download and Apply Sage ACT! 2011 Hot Fix 1
    Question You would like to know how to download and apply Sage ACT! 2011 Hot Fix 1. Answer This documentation describes Hot Fix 1 for Sage ACT! 2011 for the following versions: Sage ACT! Pro 2011 Sage ACT! Premium 2011 Sage ACT! Premium 2011 (access via web)Do not apply this hot ...

  5. questionACT! Full Version Download Links
    ACT! Full Version Download Links Question You need the ACT! full version installs. Answer Below are the links to the full product version installs. These downloads links are intended to be given only to customers who have a valid serial number for the appropriate ACT! product ...

  6. questionHow to Download and Apply the ACT! by Sage 2010 SP1 Hot Fix 3
    Question You would like to know how to download and apply the ACT! 2010 SP1 Hot Fix 3. Answer This documentation describes Hot Fix 3 for ACT! 2010 SP1 for the following versions: ACT! by Sage 2010 SP1 (version 12.1.181.0) ACT! by Sage Premium 2010 SP1 (version 12.1.181.0) ACT! ...

  7. questionHow to Download and Apply the ACT! by Sage 2010 SP1 Hot Fix 2
    How to Download and Apply the ACT! by Sage 2010 SP1 Hot Fix 2 Question You would like to know how to download and apply the ACT! 2010 SP1 Hot Fix 2. Answer This documentation describes Hot Fix 2 for ACT! 2010 SP1 for the following versions: ACT! by Sage 2010 SP1 ACT! by Sage Premium 2010 ...

  8. questionHow to Use the iCalendar Feature in ACT! by Sage 2010
    Question You would like information on using the iCalendar feature in ACT!. Answer A new feature in ACT! 2010 is the support for iCalendar invitations. Now you can send ACT! activity e-mail invitations to your customers who use a variety of iCalendar-connected calendars. Invitations se ...

  9. questionHow to Download and Apply ACT! by Sage 2010 SP1
    How to Download and Apply ACT! by Sage 2010 SP1 Question You would like to know how to download and apply ACT! 2010 SP1. Answer Issues Resolved When Service Pack is Applied Please refer to the following Knowledgebase Article for information on what issues will be resolved after applyin ...

  10. questionYou would like to know what changes have been made in ACT! Premium for Web 2010 SP1
    Question You would like to know what changes have been made in ACT! Premium for Web 2010 SP1. Answer The ACT! Premium for Web 2010 SP1 release is focused on improving the quality of the ACT! Premium for Web 2010 release ("APFW") and includes number of usability enhancements. This list ...

  11. questionACT! by Sage 2010 Update (US) SP1 - Plus HF1
    Latest Updates Title: ACT! by Sage 2010 Update (US) SP1 - Plus HF1 Filename: ACT2010SP1US_Update_HF1.exe Language: English File Format: Executable File Size: 83.96 MB Download Times: T1: 7 Minutes 27 Seconds 56K: 3 Hours 19 Minutes 54 Seconds Description: How to Download and Apply AC ...

  12. questionWhat Changes Were Made in ACT! by Sage 2010 SP1
    Question You would like to know what changes have been made in ACT! by Sage 2010 SP1. Answer The ACT! 2010 SP1 release is focused on improving the quality of the ACT! 2010 release and a number of usability enhancements related to navigating the application and using key features. This l ...

  13. questionACT! 2010 SP1 Hot Fix 1
    Question You would like to know how to download and apply the ACT! 2010 SP1 Hot Fix 1. Answer This documentation describes Hot Fix 1 for ACT! 2010 SP1 for the following versions: ACT! by Sage 2010 SP1 ACT! by Sage Premium 2010 SP1 ACT! by Sage Premium for Web 2010 SP1 Do not apply this ...

  14. questionACT! by Sage Premium for Web Add-ons No Longer Function After Updating to ACT! by Sage 2010 SP1
    Question You have updated to ACT! by Sage Premium for Web 2010 SP1 and find that your third-party add-ons no long work. Answer This issue is caused by web assemblies not having updated in the machine.config to reflect the correct version of the ACT! Premium for Web 2010 SP1 that was applied. ...

  15. questionNot able to increase the field size in ACT and receive the error message - Combined field lengths have exceeded the maximum for the database table.
    ACT! uses MS SQL as its database engine. SQL databases restrict the size of the tables that hold the data. Table size is a sum of the size of the fields in the table. The max table size is approximately 8kb. When adding fields in ACT!, MSSQL will allow the addition of the field to the ...

  16. questionHow to increase the field to allow more characters
    ACT! uses MS SQL as its database engine. SQL databases restrict the size of the tables that hold the data. Table size is a sum of the size of the fields in the table. The max table size is approximately 8kb. When adding fields in ACT!, MSSQL will allow the addition of the field to the ...

  17. questionHow to turn off or remove the Marketing Tab
    In the Act 2010 software, there is a tab for "Marketing. If for some reason you would like to remove this tab, follow the instructions below: They renamed the following files located (32 Bit computers) C:\Program Files\ACT\Act for Windows\Plugins or (64 Bit Computers) C:\Program Files (x86)\AC ...

  18. questionHow to add the Relationship and or the Web Info tab that comes with ACT! by Sage 2010
    To add the Relationship and Web Info Tab that comes with ACT! by Sage 2010, go Tools, Design Layouts, and choose Contacts. The Layout Designer window will take a few seconds to open. Then on the menu of the Layout Designer go to Edit, Edit Tabs... See image below. Click on the items in the Hidd ...

  19. questionDeleting ex-user or old user from ACT
    First, never delete an ex-user as a user. Simply disable their login to free up their license. Deleting a user will force you to either delete all of the data they created or reassign their data to a different user. Neither of these are good choices for most companies. Most companies always w ...

  20. questionGhosting Date Issue: Date carried over from previous record.
    This is a known issue in ACT! by Sage: http://community.act.com/sage/board/message?board.id=ACT&message.id=30032 Our recommendation is to have the History or Notes tab open before doing a lookup or clicking to the next record. If you keep the Personal tab opened during the time you move between ...

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