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Troubleshooting Documents
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 Act4Advisors Workstation Installation
Compatible with ACT! by Sage 2010. Step 1. Close ACT and download the installation file or http://software4advisors.com/download/A4A3wsSetup.exe; save file to desktop. Step 2. Open/Run the file. It will say, "This software requires a security key…" Press the OK button. Step 3. Highlig ...
- One or more errors has been detected
Error: "One or more errors have been detected. Place your mouse on the red error indicator(s) to display the error message(s)."
- Not able to increase the field size in ACT and receive the error message - Combined field lengths have exceeded the maximum for the database table.
ACT! uses MS SQL as its database engine. SQL databases restrict the size of the tables that hold the data. Table size is a sum of the size of the fields in the table. The max table size is approximately 8kb. When adding fields in ACT!, MSSQL will allow the addition of the field to the ...
- Act4Advisors Age Calculation or Update Question
Possible Fix 1 : Do not user .pad file to open ACT!. Please use the ACT! by Sage shortcut. Open ACT! by Sage and cancel the login. Go to File, Open Database, and locate your database i.e. Advisor35.pad. Once you have located the database and logged in, ACT! by Sage will set your database as a ...
- Error retrieving contact keys – Act.Data.ActDb.ActDbException: Timeout expired
Resolution: This is a time out in a call to the SQL Server database. The workaround is to adjust the timeouts using the ACTDiag (or ACT7Diag or ACT8Diag) utility using the Tools/Adjust ACT! Timeout Values. The value that needs increasing is the one called "DatabaseCommandTimeOut.Default" and sho ...
- Can't create file: VoiceMessage.wav. Right-click on the folder you want to create the file in, and then click Properties on the shortcut menu to check your permissions for the folder.
Step 1: Locate the folder The folder location is stored in the registry in the following key; Outlook 97 HKEY_CURRENT_USER\Software\Microsoft\Office\8.0\Outlook\Security Outlook 98 HKEY_CURRENT_USER\Software\Microsoft\Office\8.5\Outlook\Security Outlook 2000 HKEY_CURRENT_USER\Software\Microso ...
- Closing errors upon closing ACT! by Sage.
Compatible with ACT! by Sage 2008 (10.03) and 2009 (11.01 with Hotfix) Instructions: 1. Start by backing up your database. File > Backup > Database 2. After backing up, close ACT! 3. Go to your Control Panel and uninstall Scan&Organize for ACT! 4. Act4Advisors Plugin Update: Download an ...
- Internet Explorer Script Error
Please do all items in this article to resolve the Internet Explorer Script Error issue. Part 1. An Error Occurred in the Script on the page. URL: http://kb.actforadvisors.com/loadpanel.php?Panel=Tree&c= To turn off script debugging in Internet Explorer: * In Internet Explorer, click the Tools ...
- Extended version if Loading Layout error
After updating or reinstalling your ACT! software, you get the message "Error loading layout". This error only affects Act4Advisors layouts and not stock ACT! layouts. To temporarily get to your data, load one of the plain ACT! layouts. To do this, click on the Layout button at the bottom lef ...
- Error Loading Layouts
After updating or reinstalling your ACT! software, you get the message "Error loading layout". This error only affects Act4Advisors layouts and not stock ACT! layouts. To temporarily get to your data, load one of the plain ACT! layouts. To do this, click on the Layout button at the bottom lef ...
- Could not load file or assembly 'Act.Framework, Version =10.1.199.0, Culture=neutral publictoken=
This error message should happen with ACT! by Sage 2007 (9.0). Close ACT. Download and Save the attached file at the bottom of the page to your desktop or the desired folder. Open Windows Explore and browse to C:\Program Files\ACT\Act for Windows and open the Plugins folder. Delete these files ...
- Blue Stop Error and System Crash When Installing ACT! by Sage 2010
Question You are installing ACT! 2010 and receive a blue stop error and the system crashes and loops indefinitely. Answer This issue has been reported to occur in a VMware® specific virtual environment if the host machine is Windows® XP Service Pack 2 (SP2). The issue will oc ...
- Act4Advisors Layout is showing the contact field and the rest of the fields are missing.
Part 1. If you have recently installed ACT! by Sage on a new computer and after opening the shared database over the network the fields are missing, follow the instructions below. Act4Advisors 3.0 Installation compatible with ACT! by Sage 2007 (9.0), 2008 (10.0), 2009 (11.0) Step 1. Close ACT ...
- Error: "Act.Data.ActDb.ActDbException: Cannot open backup device..." When Attempting to Restore an ACT! Database
Question You attempt to restore an ACT! database when you receieve the following error message: Act.Data.ActDb.ActDbException: Cannot open backup device 'C:\Users\User Name\AppData\Local\Temp\(Backup File Name).BAK'. Operating system error 2.... Answer The backup file was created with a di ...
- Birth dates setting for future year
Problem: I'm starting to have birthdates that default to 2029 when I input 1929, as an example. I get an error that says "The Birthdate is in the future, please adjust". And when I try to do the global age update I get errors. Solution: Date issues like this are normally caused by changes in ...
- Closing errors using ACT! by Sage 2006 (8.0) or 2007 (9.0)
Close ACT. Download the attached file at the bottom of the page. Copy the 4Advisors.dll to the folder C:\Program Files\ACT\Act for Windows\Plugins In the Plugins folder, find and delete the file named AxInterop.SHDocVw.dll Next, copy the files A4ALayoutTab.dll and AdvisorPrefMailButton.dll to t ...
- Missing 4Advisors Menu using ACT! by Sage 2006 (8.0) or 2007 (9.0)
Close ACT. Download the attached file at the bottom of the page. Copy the 4Advisors.dll to the folder C:\Program Files\ACT\Act for Windows\Plugins In the Plugins folder, find and delete the file named AxInterop.SHDocVw.dll Next, copy the files A4ALayoutTab.dll and AdvisorPrefMailButton.dll to t ...
- Act4Advisors Menu is missing on Vista
Log in to the machine as an Administrator and enable ACT! to run in Compatibility Mode for Windows XP. Please use all three of the following steps to resolve this issue. Place ACT! in Windows XP Compatibility Mode: Click on the Windows Start button, click Programs, click ACT! by Sage (or ACT! ...
- Bounce back to first record after creating new record or duplicating record. Record lost after creating.
Act4Advisors Plugin Update Part 1: Download and Run: http://downloads.act4advisors.com/A4Av3ws141Update.exe Open Windows Explore and browse to C:\Program Files\ACT\Act for Windows and open the Plugins folder. Delete these files: 4Advisor.dll AxInterop.showdoc.dll (If you do not see this file, t ...
- Error: "RPC Server not available." When Attempting to Send an E-mail Using Microsoft? Outlook?
Question You are attempting to send an e-mail from ACT! (with Outlook as your mail client) when you receive the following error message: "RPC Server not available." Answer There is more than one possible cause of this issue. The issue may result from a damaged normal.dot template --or-- incomp ...
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