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Troubleshooting Documents
There were 86 articles found in this category:
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  1. questionHow to Disable the Windows XP Service Pack 2 Firewall Component
    Question You would like to know how to disable the Windows XP Service Pack 2 Firewall component. Answer Note: The following information is provided as a convenience. Sage Software, Small Business Division, does not provide support for Microsoft Products. For more information on this topic go to ...

  2. questionHow to Install ACT! in Windows Selective Startup Mode
    Question You would like to know how to install ACT! in Windows Selective Startup Mode Answer If you are using Windows® XP or Windows 2003 Server, Microsoft provides a System Configuration Utility which allows you to restart your computer without starting non-essential items. If you are usin ...

  3. questionHow to Add ACT! to the Exception List for Windows XP Internet Connection Firewall
    Question You are using Windows XP with Service Pack 2 installed, and the Internet Connection Firewall is enabled. You attempt to share your ACT! database over your Local Area Network and the Internet Connection Firewall blocks access. Answer Windows XP with Service Pack 2 installed enables the I ...

  4. questionHow to Update your ACT! and Microsoft? Outlook? Calendars
    Question You would like to know how to use the Outlook Activities feature of ACT!. Answer You can use the Outlook Activities feature to update your ACT! calendar with your Outlook activities, or update your Outlook Calendar the your ACT! activities. or you can update both calendars wit ...

  5. questionWant to Share the Database with Other Users on the Network running Windows Vista
    You haven’t been able to share the ACT! database from your server computer which is running Windows Vista. To resolve this issue: You must be logged into the Vista computer as an Administrative user. Single right mouse click on the ACT! icon Choose “Run as Administrator” Y ...

  6. questionInvalidArgument=Value of '..' is not valid for 'SelectedIndex'. Parameter
    This was caused when adding items to dropdown menu where an item exceeded the maximum field length for the field. The solution was to reduce the length of the data so that the pick list did not include any items greater than the maximum field length for the field. Go to Tools, Define Fields and ...

  7. questionNot able to generate labels with home or preferred mailing address.
    You are trying to generate labels with home or preferred mailing addresses. You are getting work or business addresses instead. By default ACT had created templates for business addresses. We have created templates that will produce home/preferred mailing addresses. In ACT, go to File and Print ...

  8. questionHow to Configure Microsoft? Outlook? as Your Email Client in ACT!
    You would like to know how to setup Microsoft Outlook as your E-mail system in ACT! Answer ACT! 2008 E-Mail will work through Microsoft Outlook versions 2002 (XP), 2003, or 2007. To configure Microsoft Outlook as your e-mail client in ACT!, please use the following steps: 1. Click the Too ...

  9. questionLayout or Report Designer Will Not Launch or ACT! Appears to Stop Responding
    Question: You find that the Layout Designer or Report Designer will not launch or ACT! appears to stop responding. Answer: This issue can be caused by your User and/or GDI Process Handle settings. Microsoft Windows uses these "handles" as pointers to access the function of a program. There can ...

  10. questionOutlook 2000 The add-in "C:\WINDOWS\SYSTEM\ACTEXT.DLL" could not be installed or loaded
    To resolve this issue, rename and re-create the Outlook Extend.dat file. To do this, follow these steps: 1. Quit all programs that are running. 2. Click Start, and then click Search. 3. Click All files and folders. 4. In the All or part of the file name box, type extend.dat. 5. In the Look in ...

  11. questionYou want to attach an e-mail message in your Outlook Inbox to an ACT! contact but find that the ACT! icon is missing.
    KB Article 14167 Question You want to attach an e-mail message in your Outlook Inbox to an ACT! contact but find that the ACT! icon is missing. Answer This can occur if the ACT! Extensions have been disabled in Outlook. Follow the steps below for your version of Microsoft Outlook: Outloo ...

  12. questionAssigning Task and Task Details
    1) When assigning a task to someone else in my group, the calandar used to show who prepared task and who it has been asigned to. This is no longer evident in the new version. We aren't sure who created the task and who it has been assigned to. 2) Printing Tasks: When a task is created, often d ...

  13. questionACT! 10.0.3 Standard Update (US)
    Latest Updates Title: ACT! 10.0.3 Standard Update (US) Filename: ACT1003StandUSUpdate.exe Language: English File Format: Executable File Size: 62.79 MB Download Times: T1: 5 Minutes 33 Seconds 56K: 2 Hours 28 Minutes 46 Seconds Description: *Before you install the ACT! 2008 ( ...

  14. questionUnderstanding SQL Less CAL
    Question You want to get a better understanding of SQL Less CAL. Answer With the release of ACT! 2008, an existing SQL installation (with CALs - Client Access License) can be utilized by our product, rather than installing the SQL product that ships with ACT!. If you have an existing SQL Ser ...

  15. questionError: "Error Retrieving the COM Class Factory for Component with CLSID {741BEEFD-AEC0-4AFF-84AF-4F61D15F5526} failed due to the following error: 80040154"
    Question: You attempt to open ACT! E-mail or click on an E-mail address when you receive the following error: "Error Retrieving the COM Class Factory for Component with CLSID {741BEEFD-AEC0-4AFF-84AF-4F61D15F5526} failed due to the following error: 80040154" Answer: This issue is caused by an un ...

  16. questionHow to Back Up the Registry on a Windows Operating System
    Question: You need to create a backup of the Windows registry before editing it so that you can restore your current registry settings if the changes made do not produce the desired result. Answer: Follow the instructions below to backup your Windows Registry. Perform the following steps to bac ...

  17. questionHow to Download and Apply the ACT! by Sage 2008 Hot Fix 1 (10.0.2.1)
    Question You would like to find out how to download and apply the ACT! 2008 Hot Fix 1 (10.0.2.1). Answer Note: We do not warrant that the functions contained in or that installation of the ACT! "Hot fix" will be error free. THE "HOT FIX" IS PROVIDED "AS IS" WITHOUT WARRANTIES OR I ...

  18. questionGeneral Troubleshooting Guide For Issues With ACT! and Microsoft Outlook
    Question You are attempting to resolve e-mail issues when using Microsoft Outlook through ACT!. Answer E-mail issues when using Microsoft Outlook with ACT! can result from several causes. Follow the instructions in each section below, and then test your e-mail functionality until ...

  19. questionUnderstanding How History is Created When Using Microsoft Outlook as Your E-Mail Client in ACT!
    Question You want to know how and where ACT! history is created when using Outlook. Answer ACT! can create history items when using Outlook® e-mail. There are three conditions that must exist for this to occur. 1. You must integrate Outlook with ACT! by adding your ACT! database( ...

  20. questionHow to Set the ACT! Default History Type in Microsoft Outlook
    Question You would like to know how to set up the default ACT! History type option in Microsoft Outlook. Answer You must first ensure that you have setup at least one of your databases as an address book in Outlook and then you can choose your default History option. Please refer to the fo ...

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